Return & Missing Parts
We hope that you will be happy with your purchase, but should you wish to return an item, please follow the instructions below.
If you’re asking for missing parts of your order, we're here to help!
We offer returns or missing parts within 30 days of receiving your order.
RETURNPlease note the following exceptions to our return policy
▸ Made to measure order is not eligible for return unless it is defective.
▸ Any products which have been modified or damaged by the customer will not be accepted for return and there are no returns on any special order items.
▸ Returned items must be in the same condition as received and in the original packaging.
▸ Returned item needs to have receipt or proof of purchase.
What you need to know
✓ We will only issue a return when email is received.
✓ Unauthorized returned product will not be processed.
✓ Return postage for defective items will be covered by us.
✓ You are not entitled to a replacement or a full refund simply because you changed your mind, found it cheaper somewhere else, decided you did not like the purchase or if you ordered the wrong item.
✓ Return shipping charges are the responsibility of the customer and are not refundable unless a product is defective. (Refunds are issued to the credit card used to make the purchase)
If there are missing parts of your order, please fill out the form below. We’ll do everything we can to correct our mistake and get you a complete order as soon as possible.
➤ To proceed above queries please click here
➤ If you have any questions about this page please contact us at firstname.lastname@example.org